The
clichés’ go both ways.
We
warn each other about businesses with bad customer service, and we marvel when
we receive excellent customer service.
For
those of us in the customer service industry, we also complain about how mean
customers can be, and it makes our day when customers are deliberately kind.
We
were talking about it at our store this week. It doesn’t cost anything extra to
be kind, either for the customer or the business. Kindness is free. We charge
the same and we give our best customer service whether someone is purposefully condescending
or if they are refreshingly complimentary.
Kindness
is free.
I’m
not sure why someone I have never spoken to before, would purposefully speak
down to me, act rude and demanding, as a way to begin a working relationship. I
can’t see how it benefits them, and it is certainly not a pleasant experience
for me. They don’t seem to understand that being kind does not take away anything
from them, because
Kindness
is free.
In
the same day, another customer went out of their way to compliment my shirt,
ask about my day, and chat pleasantly about how they were learning to be more
thankful for the little things in their life. It lifted my spirits and I also
thought about the things I had to be thankful for. It did not take her any longer
or rob her of anything to speak positively. She wished me a good day and I reciprocated.
We both left the conversation with a smile because
Kindness
is free.
It
is easier to be kind when we have experienced the kindness of God. The Bible
says it is God’s kindness that draws people to Him. (Romans 2:4)
What about you? Have you received a random or deliberate act of kindness recently? Didn't it feel great?
